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    FAQ’s

    Refunds

    Once we receive your item, we will inspect it and notify you that we have received your returned

    item. We will immediately notify you on the status of your refund after inspecting the item.

    If your return is approved, we will initiate a refund to your credit card (or original method of payment).

    You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

     

    Shipping

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

     

    Contact Us

    If you have any questions on how to return your item to us, contact us at info@thecurlcollective.co.za

     

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    • National Shipping Costs
    • R 75 Flat Rate
    • • Includes major city centres and surrounds, Cape Town, Johannesburg, Pretoria, Port Elizabeth, Bloemfontein & East London.

      • Allow 2-5 days for delivery

    • National Shipping on orders of R800+
    • $ FREE FREE for national orders over R1,000
    • • Includes major city centres and surrounds

      • Allow 2-5 days for delivery

    • Outlying Areas Shipping Costs, Zone A
    • R 100 Flat Rate
    • • Includes Free State, North West, & the Garden Route (Mossel Bay, Knysna, Plettenberg Bay & Oudtshoorn)

      • Allow up to 7 days for delivery

    • Outlying Areas Shipping Costs, Zone B
    • R 115 Flat Rate
    • • Includes Northern Cape & Welkom

      • Allow up to 7 days for delivery

    • COLLECTION IN CAPE TOWN
    • $ FREE FREE
    • • Collection in Atlantic Seaboard, Cape Town

      • Allow 3-5 days to process your order

      • Please note, collection times may be limited.

      Please contact us with any queries.

    SHIPPING:

    PLEASE REFER TO OUR PRICING TABLE above or Contact Us with any queries.

    Please note: if you are paying via EFT, your goods will be dispatched when the funds clear in our account.

     

    Return & Refund Policy

    Thanks for shopping at The Curl Collective.

    If you are not entirely satisfied with your purchase, we’re here to help.

     

    Returns

    You have 7 calendar days to return an item from the date you received it.

    To be eligible for a return, your item must be unused and in the same condition that you received it.

    Your item must be in the original packaging.

    Your item needs to have the receipt or proof of purchase.

    There are no warrantees on goods we sell.

     

    Refunds

    Once we receive your item, we will inspect it and notify you that we have received your returned

    item. We will immediately notify you on the status of your refund after inspecting the item.

    If your return is approved, we will initiate a refund to your credit card (or original method of payment).

    You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

     

    Shipping

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

     

    Contact Us

    If you have any questions on how to return your item to us, contact us at info@thecurlcollective.co.za

     

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