FAQ’s

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

 

Contact Us

If you have any questions on how to return your item to us, contact us at info@thecurlcollective.co.za

 

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• Includes major city centres and surrounds, Cape Town, Johannesburg, Pretoria, Port Elizabeth, Bloemfontein & East London.

• Allow 2-5 days for delivery

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• Includes major city centres and surrounds

• Allow 2-5 days for delivery

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• Includes Free State, North West, & the Garden Route (Mossel Bay, Knysna, Plettenberg Bay & Oudtshoorn)

• Allow up to 7 days for delivery

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• Includes Northern Cape & Welkom

• Allow up to 7 days for delivery

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• Collection in Atlantic Seaboard, Cape Town

• Allow 3-5 days to process your order

• Please note, collection times may be limited.

Please contact us with any queries.

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SHIPPING:

PLEASE REFER TO OUR PRICING TABLE above or Contact Us with any queries.

Please note: if you are paying via EFT, your goods will be dispatched when the funds clear in our account.

 

Return & Refund Policy

Thanks for shopping at The Curl Collective.

If you are not entirely satisfied with your purchase, we’re here to help.

 

Returns

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

There are no warrantees on goods we sell.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

 

Contact Us

If you have any questions on how to return your item to us, contact us at info@thecurlcollective.co.za