1. What are your shipping rates?
PLEASE REFER TO OUR PRICING TABLE or Contact Us with any queries.
If you choose to pay via EFT, please be sure to send Proof of Payment to email@example.com if you want your goods to be dispatched as quickly as possible. If you do not provide POP, your goods will only be dispatched when the funds clear in our account.
- Please note, on occasion our system may incorrectly quote you if your postal code is not recognised. Please be aware that you will be charged R115 if you are requesting delivery to an outlying area and we will unfortunately not be able to honour the incorrectly quoted shipping rate, You will be notified should there be any discrepancies.
- Our shipping times are calculated from the time the order and payment have been processed – not from the time of ordering.
- Shipping times and dates cannot be guaranteed and are to be used as a guide only. Please contact us should you have any special delivery requirements and we’ll do our best to assist.
- Please note, no deliveries on weekends.
- Times listed above exclude order processing – please allow up to 3 additional days for your order to be filled before shipment.
2. What is your Refund & Return Policy?
ACCESSORIES & STYLING TOOLS:
If you are not entirely satisfied with your purchase of accessories or styling tools, we’re here to help.
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
The item must be in the original packaging.
The item needs to have the receipt or proof of purchase.
There are no warrantees on goods we sell.
If you are eligible for a refund, once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org
3. Can I collect?
- Please place your order on our online store, complete the payment, and select the “Local pickup” option at checkout.
- Once your payment has cleared, you will be notified via email when your order is ready for collection.
- Collections are in Sea Point, Cape Town. Please note, collection times may be limited. No collections on weekends.
- Send a WhatsApp to 082 803 0133 to arrange a time for collection.
4. How do I pay?
You will be offered a choice of 3 payment options at checkout:
- EFT (Proof of payment essential)
- Debit/Credit Card via Payfast
EFT BANKING DETAILS
Bank Name: FNB
Account holder: The Curl Collective (Pty) Ltd
Account type: Business
Account number: 628 949 412 96
Branch Code: 250655
REF: Your Order Number
5. What does it mean if an item is “available on back order”?
This means that the product is currently not in stock, however we are able to order it in for you.
Should you select this option, kindly expect a delayed delivery time while we wait for your stock to arrive from our suppliers.
We will keep you informed about when you can expect delivery. If the expected delivery date does not suit you, you may cancel and request a full refund for that item.
6. Which is the best box for me?
If you’re completely new to the Curly Girl Method, we recommend The Starter.
We’ve taken the guesswork out completely by providing a step-by-step system with products curated for your hair type. The complete box costs R475 and includes 6 trial sized products (50ml each), 4x crocodile styling clips, shower cap, product instructions and a step-by-step guide.
To find out your hair type, take our quiz:
If you’ve already started the method and want to explore different products to find which works best for you, we recommend you build-your-own with The Explorer, where you can choose different products to try. The box costs from R265-R650 depending on the products you select, and includes a minimum of 5 trial sized products.